Meet the Franchising Team

The Great American Cookies team is a finely-tuned machine. Each person matters, from the top down to the bottom.

M. CHRISTOPHER DULL
President & CEO

JENN JOHNSTON
Chief Brand Officer and President of Franchise Operations

REBECCA HOLDERREAD
​Chief Financial Officer

CHRIS CHEEK
Chief Development Officer

JIM PARISH
Chief Operating Officer

ALLISON LAUENSTEIN
Chief Innovation Officer

DAVID KAISER
Executive Vice President of Brand Integration and Corporate Services

ANNICA CONRAD
Executive Vice President of Brand Marketing

LISA MERRELL
Vice President of Franchising, RTP

LISA CHEATHAM
Vice President of Growth Marketing

DUSTIN THOMPSON
Director of Franchise Marketing

TOM MARTIN
Director of Construction

TAMIKA CRITTENDEN
Director of Real Estate

MARY COOTS
Senior Franchise Sales Manager

DONNA PILE
Franchise Development Manager & Renewals and Transfers

KIM ROGERS
Senior Manager of Franchise Sales

NIGEL HEAD
Director of Non-Traditional Sales